Secure
Shopping Shipping
Costs and Delivery Privacy Customer
Service Secure
Shopping
Our site uses the latest
technology to encrypt all of your confidential information when you
order. We accept Mastercard, VISA, Discover Card and American
Express. Shipping
Costs and Delivery
Orders from our web site
receive the same individual attention as the orders we personally receive
in our store. They are carefully packed and shipped using UPS or
Federal Express guidelines. We
don't believe in shipping charges based on the price of the candy you
ordered--we believe shipping charges should reflect the weight of the
package, just like it does at the post office or UPS. Our shipping charges
are based upon the total weight of your packaged order and how much it
costs us to package it to protect from the heat and humidity--just like we do everyday with our telephone
orders. Cold packs
and insulated containers are used when we ship to warm climates or during
the warm spring, summer and fall months to make sure your order arrives in the best
condition. Currently, Romolo
Chocolates ships anywhere in the United States, including Alaska and
Hawaii. Candy
orders placed before 8 a.m. (EST) will be filled that same day.
Orders placed after 8 a.m. will be filled the next day. Because
candy is perishable, orders received on Thursday through
Sunday, will be filled the following Monday to ensure delivery on a week
day (except next day orders received and filled Thursday which then can be
received Friday). PLEASE CONTACT THE RECIPIENT OF YOUR GIFT OF CHOCOLATES WITH THE DATE OF ARRIVAL OF YOUR ORDER. Shipping companies like UPS do not leave a package unattended at an address if the recipient is not home, especially at apartment buildings. We are not responsible for the cost of your order should it be returned to us by the shipping company. Privacy
When ordering from our web
site, you are asked for only the data needed to effectively complete your
order--and that's all we use it for. We do not share, sell or rent
information received on our web site with any other company. Period. Customer
Service
You can e-mail us at romolochocolates@rrbiznet.com
,
or call us toll-free at 888-799-7797 Monday through Friday, 9 a.m. to 6
p.m. (EST) with any questions, comments or problems concerning your order
or our chocolates. Our goal is to provide a little chocolate heaven to
our customers across the country. We want to make sure our candy
takes you there. |